It is very important that every client read this page and agree with its content before sending any documents to obtain any one of our services.
Fees
MAS service rates cover the costs which we incur when we prepay your US Visa Application fee and the seat reservation for the shuttle service on the day of your interview or airport pick up.
MAS does not issue refunds!
No refunds will be issued once the services have been started and/or completed. The US visa application fee is non-refundable as clearly stated by the U.S. Consulate official website. It is valid at any U.S. Consulate in Mexico for up to one year from the day it was paid.
We ask that you send the documents to us once you have confirmed that you will be coming down for your interview in hopes of avoiding any complications in the event that you need to cancel your appointment. In the event that you need to cancel or reschedule, please notify us immediately by sending us an email using the subject line: Appointment cancel/reschedule. We will direct you on what to do next and/or what we will need from you.
Mexican Visa
A permit is no longer necessary however we highly recommend that you apply for the Mexican Visa if at all possible in case there is any other travel in Mexico requried.
A Mexican Visa is obtained at the Mexican Consulate nearest you in the U.S. and is uaually obtained on the same day. It is best to apply for the multiple entry visa with at least one month of validity in case of any delays. You can use this to travel throughout Mexico if needed. If you are obtaining a Mexican Visa, please ensure that it meets the following requirements:
1.
Enter Mexico via land port-of-entry; not air
2. Valid up to one month or more if possible
3. Multiple entries
4. Valid for travel anywhere in Mexico
Shuttle Transportation Service
You will be provided with the round-trip transportation service to and from the US consulate in Matamoros, Tamaulipas as well as shuttle transfers during the day of your appointment for lunch etc. Please read the information related to this service in the "our services" page.
We will pick up at the La Quinta Inn and Suites which is listed on our homepage in Brownsville, Texas every morning at 7:45 A.M. It is your responsibility to be at this location on time if you choose not to stay at this particular hotel. The shuttle will leave by 8:00 A.M. If you are not present by the time the shuttle leaves, we will leave your documents with the hotel front desk, and it will be your responsibility to arrive at the consulate on time. You may return with the shuttle after your interview.
Documents for services
Documents can be faxed or emailed to us to our toll free fax number: 877 220 0260 or email at marklehmann@mexico-assistance.com. Please give us 3-5 business days for processing.
You are responsible for obtaining a tracking number to track the delivery of your package. We will notify you via email within 48 hours from the time we receive your documents. If you would like further confirmation on document arrival or status, please email us using the subject line: Documents Confirmation/status. We will reply to you as soon as possible.
Please leave your luggage in your hotel room. We recommend that you only bring what you need for your interview. We are not responsible for any items left in the van during your interview.
Special note to our clients
We guarantee that all the services will be provided for you unless otherwise stated. If we feel we can not complete a service, we will tell you immediately and ask you not to send us anything.
Please be patient with us while we get everything ready. We are in and out of Mexico on a daily basis and it may be difficult at times to get a hold of us on our cell phones. We always recommend emailing us with any questions if you are unable to get us on our cell phones. We always do our very best to get back to each and every client and answer all questions whenever possible.
MAS does not issue refunds!!!
